{"id":1172,"date":"2026-10-06T19:35:37","date_gmt":"2026-10-06T19:35:37","guid":{"rendered":"https:\/\/imageandthread.ca\/?page_id=1172"},"modified":"2026-10-06T19:36:20","modified_gmt":"2026-10-06T19:36:20","slug":"faq","status":"publish","type":"page","link":"https:\/\/imageandthread.ca\/fr\/faq\/","title":{"rendered":"FAQ"},"content":{"rendered":"\t\t<div data-elementor-type=\"wp-page\" data-elementor-id=\"1172\" class=\"elementor elementor-1172\">\n\t\t\t\t<div class=\"elementor-element elementor-element-2dc5df8 e-con e-atomic-element e-flexbox-base e-default-div e-14aa521 \" data-id=\"2dc5df8\" data-element_type=\"e-flexbox\" data-e-type=\"e-flexbox\" data-interaction-id=\"2dc5df8\">\n    \t\t<div class=\"elementor-element elementor-element-3e01ca1 elementor-widget elementor-widget-html\" data-id=\"3e01ca1\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"html.default\">\n\t\t\t\t\t<style>\r\n\/* ==========================================================\r\n   IMAGE & THREAD\r\n   FAQ \/ HELP PAGE\r\n   ========================================================== *\/\r\n\r\n.iat-faq-page {\r\n  --iat-green: #064c39;\r\n  --iat-green-dark: #033d2d;\r\n  --iat-cream: #f4ecdf;\r\n  --iat-cream-light: #faf6ef;\r\n  --iat-cream-mid: #eee2d3;\r\n  --iat-gold: #c4a04a;\r\n  --iat-text: #173b32;\r\n  --iat-muted: #66766f;\r\n  --iat-border: rgba(6, 76, 57, 0.12);\r\n\r\n  background: var(--iat-cream-light);\r\n  color: var(--iat-text);\r\n  font-family: Arial, Helvetica, sans-serif;\r\n}\r\n\r\n\r\n\/* HERO *\/\r\n\r\n.iat-faq-hero {\r\n  position: relative;\r\n  overflow: hidden;\r\n  text-align: center;\r\n  padding: 85px 24px 72px;\r\n  background:\r\n    linear-gradient(\r\n      135deg,\r\n      #f4ecdf 0%,\r\n      #faf6ef 55%,\r\n      #f1e5d5 100%\r\n    );\r\n}\r\n\r\n.iat-faq-hero::before {\r\n  content: \"\";\r\n  position: absolute;\r\n  width: 300px;\r\n  height: 300px;\r\n  border-radius: 50%;\r\n  background: rgba(196, 160, 74, 0.09);\r\n  top: -160px;\r\n  left: -110px;\r\n}\r\n\r\n.iat-faq-hero::after {\r\n  content: \"\";\r\n  position: absolute;\r\n  width: 260px;\r\n  height: 260px;\r\n  border-radius: 50%;\r\n  background: rgba(6, 76, 57, 0.05);\r\n  right: -110px;\r\n  bottom: -150px;\r\n}\r\n\r\n.iat-faq-hero > * {\r\n  position: relative;\r\n  z-index: 2;\r\n}\r\n\r\n.iat-faq-eyebrow {\r\n  margin-bottom: 13px;\r\n  color: var(--iat-green);\r\n  font-size: 11px;\r\n  font-weight: 700;\r\n  letter-spacing: 0.18em;\r\n  text-transform: uppercase;\r\n}\r\n\r\n.iat-faq-hero h1 {\r\n  margin: 0 0 18px;\r\n  color: var(--iat-green);\r\n  font-family: Georgia, \"Times New Roman\", serif;\r\n  font-size: clamp(52px, 6vw, 76px);\r\n  font-weight: 400;\r\n  line-height: 1;\r\n}\r\n\r\n.iat-faq-hero p {\r\n  max-width: 680px;\r\n  margin: 0 auto;\r\n  color: var(--iat-muted);\r\n  font-size: 16px;\r\n  line-height: 1.7;\r\n}\r\n\r\n\r\n\/* GREEN QUICK NAV *\/\r\n\r\n.iat-faq-nav {\r\n  background: var(--iat-green);\r\n  padding: 18px 20px;\r\n}\r\n\r\n.iat-faq-nav-inner {\r\n  max-width: 1100px;\r\n  margin: 0 auto;\r\n  display: flex;\r\n  justify-content: center;\r\n  flex-wrap: wrap;\r\n  gap: 10px 24px;\r\n}\r\n\r\n.iat-faq-nav a {\r\n  color: #fff;\r\n  text-decoration: none;\r\n  font-size: 13px;\r\n  font-weight: 600;\r\n  transition: color 0.2s ease;\r\n}\r\n\r\n.iat-faq-nav a:hover {\r\n  color: var(--iat-gold);\r\n}\r\n\r\n\r\n\/* MAIN *\/\r\n\r\n.iat-faq-content {\r\n  max-width: 1060px;\r\n  margin: 0 auto;\r\n  padding: 70px 24px 90px;\r\n}\r\n\r\n.iat-faq-section {\r\n  margin-bottom: 68px;\r\n}\r\n\r\n.iat-faq-section:last-child {\r\n  margin-bottom: 0;\r\n}\r\n\r\n.iat-faq-section-header {\r\n  text-align: center;\r\n  margin-bottom: 28px;\r\n}\r\n\r\n.iat-faq-section-header::before {\r\n  content: \"\";\r\n  display: block;\r\n  width: 34px;\r\n  height: 2px;\r\n  margin: 0 auto 15px;\r\n  background: var(--iat-gold);\r\n}\r\n\r\n.iat-faq-section-header h2 {\r\n  margin: 0 0 8px;\r\n  color: var(--iat-green);\r\n  font-family: Georgia, \"Times New Roman\", serif;\r\n  font-size: clamp(34px, 4vw, 46px);\r\n  font-weight: 400;\r\n}\r\n\r\n.iat-faq-section-header p {\r\n  max-width: 620px;\r\n  margin: 0 auto;\r\n  color: var(--iat-muted);\r\n  font-size: 14px;\r\n  line-height: 1.6;\r\n}\r\n\r\n\r\n\/* FAQ ACCORDION *\/\r\n\r\n.iat-faq-list {\r\n  display: grid;\r\n  gap: 12px;\r\n}\r\n\r\n.iat-faq-item {\r\n  background: var(--iat-cream);\r\n  border: 1px solid var(--iat-border);\r\n  border-radius: 8px;\r\n  overflow: hidden;\r\n}\r\n\r\n.iat-faq-item summary {\r\n  list-style: none;\r\n  cursor: pointer;\r\n  padding: 19px 22px;\r\n  display: flex;\r\n  align-items: center;\r\n  justify-content: space-between;\r\n  gap: 18px;\r\n  color: var(--iat-green);\r\n  font-family: Georgia, \"Times New Roman\", serif;\r\n  font-size: 19px;\r\n  line-height: 1.25;\r\n}\r\n\r\n.iat-faq-item summary::-webkit-details-marker {\r\n  display: none;\r\n}\r\n\r\n.iat-faq-item summary::after {\r\n  content: \"+\";\r\n  flex: 0 0 auto;\r\n  color: var(--iat-gold);\r\n  font-family: Arial, Helvetica, sans-serif;\r\n  font-size: 24px;\r\n  font-weight: 400;\r\n  line-height: 1;\r\n}\r\n\r\n.iat-faq-item[open] summary::after {\r\n  content: \"\u2212\";\r\n}\r\n\r\n.iat-faq-answer {\r\n  padding: 0 22px 21px;\r\n  color: var(--iat-muted);\r\n  font-size: 14px;\r\n  line-height: 1.7;\r\n}\r\n\r\n.iat-faq-answer p {\r\n  margin: 0;\r\n}\r\n\r\n.iat-faq-answer p + p {\r\n  margin-top: 10px;\r\n}\r\n\r\n\r\n\/* HELP CTA *\/\r\n\r\n.iat-faq-contact {\r\n  margin-top: 75px;\r\n  padding: 46px 26px;\r\n  text-align: center;\r\n  background: var(--iat-green);\r\n  border-radius: 10px;\r\n}\r\n\r\n.iat-faq-contact h2 {\r\n  margin: 0 0 10px;\r\n  color: #fff;\r\n  font-family: Georgia, \"Times New Roman\", serif;\r\n  font-size: 34px;\r\n  font-weight: 400;\r\n}\r\n\r\n.iat-faq-contact p {\r\n  max-width: 620px;\r\n  margin: 0 auto 22px;\r\n  color: rgba(255, 255, 255, 0.78);\r\n  font-size: 14px;\r\n  line-height: 1.6;\r\n}\r\n\r\n.iat-faq-contact a {\r\n  display: inline-flex;\r\n  align-items: center;\r\n  justify-content: center;\r\n  min-height: 44px;\r\n  padding: 12px 20px;\r\n  background: var(--iat-cream);\r\n  color: var(--iat-green);\r\n  border: 1px solid var(--iat-cream);\r\n  border-radius: 4px;\r\n  text-decoration: none;\r\n  font-size: 11px;\r\n  font-weight: 700;\r\n  letter-spacing: 0.08em;\r\n  text-transform: uppercase;\r\n  transition:\r\n    background 0.2s ease,\r\n    border-color 0.2s ease,\r\n    color 0.2s ease;\r\n}\r\n\r\n.iat-faq-contact a:hover {\r\n  background: var(--iat-gold);\r\n  border-color: var(--iat-gold);\r\n  color: #fff;\r\n}\r\n\r\n\r\n\/* MOBILE *\/\r\n\r\n@media (max-width: 700px) {\r\n  .iat-faq-hero {\r\n    padding: 58px 18px 54px;\r\n  }\r\n\r\n  .iat-faq-hero h1 {\r\n    font-size: 48px;\r\n  }\r\n\r\n  .iat-faq-content {\r\n    padding: 50px 15px 65px;\r\n  }\r\n\r\n  .iat-faq-section {\r\n    margin-bottom: 52px;\r\n  }\r\n\r\n  .iat-faq-item summary {\r\n    padding: 17px 16px;\r\n    font-size: 18px;\r\n  }\r\n\r\n  .iat-faq-answer {\r\n    padding: 0 16px 18px;\r\n  }\r\n\r\n  .iat-faq-contact {\r\n    margin-top: 58px;\r\n    padding: 38px 18px;\r\n  }\r\n}\r\n<\/style>\r\n\r\n\r\n<div class=\"iat-faq-page\">\r\n\r\n  <!-- HERO -->\r\n  <section class=\"iat-faq-hero\">\r\n    <div class=\"iat-faq-eyebrow\">Image &amp; Thread<\/div>\r\n    <h1>FAQ<\/h1>\r\n    <p>\r\n      Need help with an order, shipping, returns or digital products?\r\n      Find the most common answers below.\r\n    <\/p>\r\n  <\/section>\r\n\r\n\r\n  <!-- QUICK NAV -->\r\n  <nav class=\"iat-faq-nav\">\r\n    <div class=\"iat-faq-nav-inner\">\r\n      <a href=\"#orders\">Orders<\/a>\r\n      <a href=\"#shipping\">Shipping<\/a>\r\n      <a href=\"#returns\">Returns<\/a>\r\n      <a href=\"#digital\">Digital Products<\/a>\r\n      <a href=\"#payment\">Payment<\/a>\r\n    <\/div>\r\n  <\/nav>\r\n\r\n\r\n  <main class=\"iat-faq-content\">\r\n\r\n    <!-- ORDERS -->\r\n    <section class=\"iat-faq-section\" id=\"orders\">\r\n      <div class=\"iat-faq-section-header\">\r\n        <h2>Orders<\/h2>\r\n        <p>Everything you need to know before and after placing an order.<\/p>\r\n      <\/div>\r\n\r\n      <div class=\"iat-faq-list\">\r\n\r\n        <details class=\"iat-faq-item\">\r\n          <summary>How do I know if my order was received?<\/summary>\r\n          <div class=\"iat-faq-answer\">\r\n            <p>\r\n              Once your order is successfully placed, you should receive an\r\n              order confirmation by email. Please check your junk or spam folder\r\n              if you do not see it in your inbox.\r\n            <\/p>\r\n          <\/div>\r\n        <\/details>\r\n\r\n        <details class=\"iat-faq-item\">\r\n          <summary>Can I change or cancel my order?<\/summary>\r\n          <div class=\"iat-faq-answer\">\r\n            <p>\r\n              Because many of our products are made to order, changes or\r\n              cancellations may only be possible for a short period after the\r\n              order is placed. Contact us as soon as possible and we will do our\r\n              best to help.\r\n            <\/p>\r\n          <\/div>\r\n        <\/details>\r\n\r\n        <details class=\"iat-faq-item\">\r\n          <summary>Why are some products made to order?<\/summary>\r\n          <div class=\"iat-faq-answer\">\r\n            <p>\r\n              Many Image &amp; Thread items are produced only after an order is\r\n              placed. This helps reduce unnecessary inventory and allows us to\r\n              offer a wider selection of designs, sizes and colors.\r\n            <\/p>\r\n          <\/div>\r\n        <\/details>\r\n\r\n      <\/div>\r\n    <\/section>\r\n\r\n\r\n    <!-- SHIPPING -->\r\n    <section class=\"iat-faq-section\" id=\"shipping\">\r\n      <div class=\"iat-faq-section-header\">\r\n        <h2>Shipping<\/h2>\r\n        <p>Helpful information about delivery and order tracking.<\/p>\r\n      <\/div>\r\n\r\n      <div class=\"iat-faq-list\">\r\n\r\n        <details class=\"iat-faq-item\">\r\n          <summary>Where do you ship?<\/summary>\r\n          <div class=\"iat-faq-answer\">\r\n            <p>\r\n              Shipping availability and rates are calculated during checkout\r\n              based on the destination and the products in your order.\r\n            <\/p>\r\n          <\/div>\r\n        <\/details>\r\n\r\n        <details class=\"iat-faq-item\">\r\n          <summary>How much does shipping cost?<\/summary>\r\n          <div class=\"iat-faq-answer\">\r\n            <p>\r\n              Shipping costs vary depending on the products, destination and\r\n              available delivery method. The final shipping amount will be shown\r\n              at checkout before payment.\r\n            <\/p>\r\n          <\/div>\r\n        <\/details>\r\n\r\n        <details class=\"iat-faq-item\">\r\n          <summary>How long will my order take to arrive?<\/summary>\r\n          <div class=\"iat-faq-answer\">\r\n            <p>\r\n              Delivery time includes both production and shipping. Since many\r\n              items are made to order, production time may vary before the order\r\n              is shipped.\r\n            <\/p>\r\n          <\/div>\r\n        <\/details>\r\n\r\n        <details class=\"iat-faq-item\">\r\n          <summary>Will I receive tracking information?<\/summary>\r\n          <div class=\"iat-faq-answer\">\r\n            <p>\r\n              When tracking is available, it will be sent by email once your\r\n              order has shipped.\r\n            <\/p>\r\n          <\/div>\r\n        <\/details>\r\n\r\n      <\/div>\r\n    <\/section>\r\n\r\n\r\n    <!-- RETURNS -->\r\n    <section class=\"iat-faq-section\" id=\"returns\">\r\n      <div class=\"iat-faq-section-header\">\r\n        <h2>Returns &amp; Issues<\/h2>\r\n        <p>What to do if there is a problem with your order.<\/p>\r\n      <\/div>\r\n\r\n      <div class=\"iat-faq-list\">\r\n\r\n        <details class=\"iat-faq-item\">\r\n          <summary>Can I return an item?<\/summary>\r\n          <div class=\"iat-faq-answer\">\r\n            <p>\r\n              Because many products are created specifically after an order is\r\n              placed, return eligibility may depend on the situation. Please\r\n              contact us with your order details if you need assistance.\r\n            <\/p>\r\n          <\/div>\r\n        <\/details>\r\n\r\n        <details class=\"iat-faq-item\">\r\n          <summary>What if my item arrives damaged or incorrect?<\/summary>\r\n          <div class=\"iat-faq-answer\">\r\n            <p>\r\n              Contact us as soon as possible with your order number and clear\r\n              photos of the issue. We will review the situation and help find\r\n              the appropriate solution.\r\n            <\/p>\r\n          <\/div>\r\n        <\/details>\r\n\r\n        <details class=\"iat-faq-item\">\r\n          <summary>What if I ordered the wrong size or color?<\/summary>\r\n          <div class=\"iat-faq-answer\">\r\n            <p>\r\n              Please review the available size and product information carefully\r\n              before ordering. Since products may be made to order, exchanges\r\n              for an incorrectly selected size or color may not always be\r\n              possible.\r\n            <\/p>\r\n          <\/div>\r\n        <\/details>\r\n\r\n      <\/div>\r\n    <\/section>\r\n\r\n\r\n    <!-- DIGITAL PRODUCTS -->\r\n    <section class=\"iat-faq-section\" id=\"digital\">\r\n      <div class=\"iat-faq-section-header\">\r\n        <h2>Digital Products<\/h2>\r\n        <p>Information about printable and downloadable products.<\/p>\r\n      <\/div>\r\n\r\n      <div class=\"iat-faq-list\">\r\n\r\n        <details class=\"iat-faq-item\">\r\n          <summary>How do I receive a digital product?<\/summary>\r\n          <div class=\"iat-faq-answer\">\r\n            <p>\r\n              After payment is completed, your downloadable file will be made\r\n              available through WooCommerce and may also be included in your\r\n              order email, depending on the product settings.\r\n            <\/p>\r\n          <\/div>\r\n        <\/details>\r\n\r\n        <details class=\"iat-faq-item\">\r\n          <summary>Will a physical product be shipped?<\/summary>\r\n          <div class=\"iat-faq-answer\">\r\n            <p>\r\n              No. Products identified as digital downloads are delivered\r\n              electronically and do not include a physical item unless the\r\n              product description specifically states otherwise.\r\n            <\/p>\r\n          <\/div>\r\n        <\/details>\r\n\r\n        <details class=\"iat-faq-item\">\r\n          <summary>Can digital products be returned or refunded?<\/summary>\r\n          <div class=\"iat-faq-answer\">\r\n            <p>\r\n              Because digital files are delivered electronically and cannot be\r\n              physically returned, digital purchases are generally final once\r\n              access to the file has been provided.\r\n            <\/p>\r\n          <\/div>\r\n        <\/details>\r\n\r\n        <details class=\"iat-faq-item\">\r\n          <summary>Can I share or resell a digital file?<\/summary>\r\n          <div class=\"iat-faq-answer\">\r\n            <p>\r\n              Unless otherwise stated, digital files are intended for the\r\n              purchaser's personal use and may not be redistributed, resold or\r\n              shared as standalone files.\r\n            <\/p>\r\n          <\/div>\r\n        <\/details>\r\n\r\n      <\/div>\r\n    <\/section>\r\n\r\n\r\n    <!-- PAYMENT -->\r\n    <section class=\"iat-faq-section\" id=\"payment\">\r\n      <div class=\"iat-faq-section-header\">\r\n        <h2>Payment<\/h2>\r\n        <p>Secure payment information for your purchase.<\/p>\r\n      <\/div>\r\n\r\n      <div class=\"iat-faq-list\">\r\n\r\n        <details class=\"iat-faq-item\">\r\n          <summary>What payment methods do you accept?<\/summary>\r\n          <div class=\"iat-faq-answer\">\r\n            <p>\r\n              Available payment methods are displayed during checkout and may\r\n              include major credit or debit cards and other supported payment\r\n              options.\r\n            <\/p>\r\n          <\/div>\r\n        <\/details>\r\n\r\n        <details class=\"iat-faq-item\">\r\n          <summary>Is payment secure?<\/summary>\r\n          <div class=\"iat-faq-answer\">\r\n            <p>\r\n              Payments are processed through secure third-party payment\r\n              providers. Image &amp; Thread does not directly store your full\r\n              card information.\r\n            <\/p>\r\n          <\/div>\r\n        <\/details>\r\n\r\n        <details class=\"iat-faq-item\">\r\n          <summary>What currency are prices shown in?<\/summary>\r\n          <div class=\"iat-faq-answer\">\r\n            <p>\r\n              Prices are displayed in the currency configured for the Image\r\n              &amp; Thread store. Any applicable taxes or shipping charges will\r\n              be shown during checkout.\r\n            <\/p>\r\n          <\/div>\r\n        <\/details>\r\n\r\n      <\/div>\r\n    <\/section>\r\n\r\n\r\n    <!-- CONTACT -->\r\n    <section class=\"iat-faq-contact\">\r\n      <h2>Still need help?<\/h2>\r\n      <p>\r\n        If you did not find the answer you were looking for, contact Image\r\n        &amp; Thread and we will be happy to help.\r\n      <\/p>\r\n\r\n      <a href=\"\/contact\/\">\r\n        Contact Us \u2192\r\n      <\/a>\r\n    <\/section>\r\n\r\n  <\/main>\r\n<\/div>\t\t\t\t<\/div>\n\t\t\n<\/div>\n\t\t<\/div>\n\t\t","protected":false},"excerpt":{"rendered":"<p>Image &amp; Thread FAQ Need help with an order, shipping, returns or digital products? Find the most common answers below. 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